Safety 2013 Proceedings

651 Conflict Management Strategies for the Real World (B-I)

Instructor: Patricia A. Kagerer, CSP, ARM, CRIS, ACIG, Plano, TX and Grace Herrera, Ralcorp Holdings, Inc., El Paso, TX

Description: Participants will be introduced to five styles of conflict management, when each mode is appropriate and gain insight into how underutilizing or overusing any one mode can create an unwanted situation. Participants will undergo an assessment to learn their conflict style.

Level: B I