Safety 2013 Proceedings

751 Leader Roles in Creating Trust and Open Communication (A)

Instructor: Rosa A. Carrillo, M.Ed., Carrillo & Associates, Inc., Long Beach, CA and Cheryl Archer, Carrillo & Associates, Inc., Long Beach, CA

Description: Early research found correlation between the level of trust in the workplace and reduced accidents. New research validated by over nine years of research in the healthcare and airline industries shows the specific components of communication that build trust. Leaders will learn the six elements of communication that lead to trust building and improved safety performance. Case histories and concrete tools are included.

Level: A